Terms and Conditions & Policies

Unveiling Memories, Preserving Bonds.

Persona Jewelry: Terms, Conditions, and Policies

Terms and Conditions (Terms of Service) 

Effective Date: 09/20/2024 

By accessing or using the Persona Jewelry website (www.personajewels.com), owned and operated by Tempus Luxury, LLC, you agree to abide by these Terms, Conditions , and Policies. These Terms apply to all visitors, users, and others who access or use the service. 

Order and Payment Process 

  • Payment Methods: Payments are securely processed through Shopify’s payment gateways. We accept major credit cards, debit cards, PayPal, and other approved methods. Payment is processed securely, and confirmation is provided upon completion.
  • Custom Orders: All products sold by Persona Jewelry are fully customized, including fingerprint engravings, initials, handwriting engravings, and personal messages. By placing an order for these personalized products, you agree that they are non-returnable unless defective.
  • Order Processing: Orders are typically processed within 1-3 business days. Custom and made-to-order items may take additional time due to the personalization involved.
  • Shipping: Shipping details and costs will be confirmed at checkout. Free shipping may apply to certain orders.
  • Payment Disputes: If a payment dispute arises, customers should contact us immediately to resolve the issue. Persona Jewelry reserves the right to cancel any orders that remain unresolved within a reasonable period.
  • Cancellations: Orders for customized products can be canceled only within 24 hours, provided production has not started. Once production begins, cancellation is no longer possible. 

User Conduct 

By using our site, you agree not to: 

Engage in any illegal or fraudulent activities.

  • Upload any content that may be harmful, offensive, or otherwise inappropriate.
  • Attempt to interfere with the functionality of the website by hacking, distributing malware, or other harmful means.

 Disclaimers 

Persona Jewelry strives to ensure the accuracy of all information presented on the website. However, we make no warranties, either express or implied, regarding the completeness, reliability, or suitability of this information. We disclaim any responsibility for errors, inaccuracies, or interruptions in the availability of the website.

 Modification of Terms 

We reserve the right to modify these Terms and Conditions at any time. Changes will take effect once posted on the website. Continued use of the website implies acceptance of any revised terms. 

Account Information 

If you create an account on the Persona Jewelry website, you are responsible for maintaining the confidentiality of your password and account information. You agree to accept responsibility for all activities that occur under your account.

 Termination 

We reserve the right to terminate or restrict access to the website without prior notice if we believe you have violated these terms or engaged in unlawful activity.

 Intellectual Property 

All jewelry designs, including fingerprint engravings, handwritten messages, initials, and other customizations, remain the intellectual property of Persona Jewelry. Unauthorized reproduction, distribution, or commercial use of these designs is prohibited. The customer acknowledges that purchasing custom designs does not transfer ownership of intellectual property unless otherwise stated in a written agreement.

 Limitation of Liability 

To the fullest extent permitted by applicable law, Persona Jewelry is not liable for any indirect, incidental, or consequential damages that may result from using the website or purchasing our products. Our liability is limited to the value of the product purchased.

 Governing Law 

These Terms are governed by and construed in accordance with the laws of the State of Florida, USA. Any disputes arising from these Terms shall be resolved exclusively in the state or federal courts located in Miami, Florida.

  

  1. Privacy Policy 

Effective Date: 09/20/2024 

At Persona Jewelry, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit personajewels.com. 

Personal Information We Collect 

  • Device Information: Automatically collected when you access our site, including IP address, time zone, browser type, and data related to your interactions on the site.
  • Order Information: Collected when you place an order, including name, billing and shipping address, payment details, email address, and phone number.
  • Biometric Data: If you provide fingerprints for personalized engraving, we collect and use that data solely for the production of your order. Fingerprint data is not retained after order fulfillment and is never shared with third parties.

 How We Use Your Information 

We use your personal information to process orders, communicate with you, and prevent fraud. We may also use your data for targeted marketing if you opt into marketing communications.

 Sharing Your Information 

We share data with third-party service providers, such as Shopify (for order management), Google Analytics (for website performance), and secure payment processors. We comply with all legal obligations when sharing your data, such as responding to subpoenas or law enforcement requests.

 Retention of Data 

We retain your personal data for as long as necessary to complete your order and comply with legal requirements. Biometric data is deleted after your order has been fulfilled.

 Children’s Privacy 

Persona Jewelry does not knowingly collect personal data from children under 13. If we discover any personal information from minors without parental consent, we will delete the data. 

  1. Cookie Policy 

Effective Date: 09/20/2024

Persona Jewelry uses cookies to enhance your browsing experience. By continuing to use our site, you agree to our use of cookies as outlined in this policy.

 Types of Cookies We Use 

  • Essential Cookies: Necessary for the operation of the site.
  • Analytics Cookies: Used to track site traffic and user behavior for improvement.
  • Marketing Cookies: Used for personalized advertising based on browsing behavior.

 Your Choices 

You can disable cookies in your browser settings. However, this may affect certain features on our site. 

  1. Security Policy 

Effective Date: 09/20/2024 

We take the security of your personal and payment information seriously. All transactions are encrypted using SSL (Secure Socket Layer) technology and processed securely through Shopify’s PCI-DSS-compliant gateways.

 Payment Security 

We work with PCI-DSS-compliant payment processors to ensure that your payment information is securely processed and never stored on our servers.

 Data Security 

We follow industry best practices to safeguard your personal information from unauthorized access, disclosure, or modification. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute protection. 

  1. Intellectual Property Policy 

Effective Date: 09/20/2024 

All jewelry designs, including custom fingerprint engravings, handwritten messages, initials, and other customizations, remain the intellectual property of Persona Jewelry. Unauthorized reproduction, distribution, or commercial use of these designs is strictly prohibited. 

Ownership of Custom Designs 

Customers purchasing custom designs acknowledge that the intellectual property remains with Persona Jewelry, unless otherwise agreed upon in writing. 

  1. Biometric Data Policy 

Effective Date: 09/20/2024 

We collect biometric data (such as fingerprints) solely for creating personalized jewelry. The data is used to fulfill your order and is deleted afterward. Biometric data is never shared or stored beyond the completion of the order. 

Collection and Use 

Fingerprint data is collected only for producing customized jewelry and is deleted once the order is completed. We do not store this data or share it with any third parties. 

Responsibility for Data Submission 

By submitting a deceased individual’s fingerprint data, the customer confirms they have the legal right to do so. Persona Jewelry is not responsible for verifying the legality of biometric data submissions. 

  1. SMS Policy 

Effective Date: 09/20/2024 

We use SMS (Short Message Service) to communicate with customers regarding their orders, promotions, and customer service inquiries. By opting into SMS messages, you consent to receiving notifications related to your order and marketing offers. 

Consent for SMS Messages 

  • Verbal Consent: During phone calls or in-person conversations, we may ask for consent to send SMS updates. We track this consent in our CRM.
  • Email Consent: Customers can opt into SMS notifications via email by clicking a consent link.
  • Form Consent: We may collect consent via online forms for order updates and marketing. 

Types of SMS Messages 

  • Order Updates: Notifications on order processing, shipping, and delivery.
  • Cart Reminders: Reminders for items left in your shopping cart.
  • Promotions and Discounts: SMS alerts for special promotions and offers.
  • Customer Service: Responses to customer inquiries or order updates. 

Opting Out 

Customers can opt out of SMS communications at any time by replying “STOP” to any message received. Alternatively, you may contact us directly to request removal from SMS notifications. 

Message and Data Rates 

Standard message and data rates may apply, depending on your mobile carrier and service plan. 

Compliance with TCPA & BIPA 

Persona Jewelry complies with TCPA (Telephone Consumer Protection Act) and BIPA (Biometric Information Privacy Act) to ensure lawful SMS communication and biometric data handling. 

  1. Shipping Policy 

Effective Date: 09/20/2024 

This Shipping & Delivery Policy is part of our Terms of Service and applies to all purchases made from Persona Jewelry. 

Shipping & Delivery Options 

  • Free Shipping: We offer free standard shipping on orders over $150 worldwide.
  • Expedited Shipping: Faster shipping options are available at checkout.
  • International Shipping: Free standard shipping is available for international orders over $150. Customs fees may apply based on the destination. 

Customs and Duties 

International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and are not included in the total cost. 

Shipping Restrictions 

Orders are shipped on business days (Monday to Friday). Personalized and made-to-order items may require longer processing times depending on the customization. 

  1. Return Policy 

Effective Date: 09/20/2024 

We hope you are pleased with your purchase from Persona Jewelry. If you are not satisfied, you may return items for a full refund, store credit, or exchange. 

Non-Returnable Items 

Custom items, including those with fingerprint engravings, handwriting, initials, and special engravings, are not returnable unless defective. 

Return Process 

Contact us within 30 days of receiving your product to initiate a return. Items must be in new and unused condition with original packaging and tags attached. 

  1. Refund Policy 

Effective Date: 09/20/2024 

After receiving and inspecting your return, we will process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your statement, depending on your credit card company.