Creating Your Memorial Piece
We are here to help you honor your loved one with a personalized memorial piece:
- Explore Our Collection: Visit our website at www.personajewels.com to view our selection of memorial jewelry designed to celebrate and cherish memories.
- Select a Piece: Choose the item that resonates with your feelings and the memory of your loved one.
- Personalization: Customize your piece by adding personal elements such as engravings, fingerprints, handwriting, drawings, or photographs. Our platform gently guides you through this process.
- Add to Order: When you feel your piece is just right, click on "Add to Order."
- Review Your Selection: Take a moment to review your personalized piece to ensure it captures your sentiments perfectly.
- Provide Details: Enter the necessary information for delivery.
- Complete Your Request: Confirm your order, and we will begin crafting your unique memorial piece with care and respect.
If you need assistance at any step, please don't hesitate to reach out to us. We are here to support you.
We offer secure and convenient payment methods:
- Shop Pay
- PayPal
- Google Pay (GPay)
Your trust is important to us, and we ensure all transactions are handled securely.
We understand that creating a memorial piece is a deeply personal process. If you wish to make adjustments, please contact us within 6 hours of placing your order. After this period, we begin the careful crafting of your piece, and changes may no longer be possible.
Our team is here to assist you with any concerns you may have.
Yes, safeguarding your personal and payment information is a top priority. Our website uses secure encryption and is powered by Shopify, which adheres to industry-standard security measures.
Your privacy and security are paramount to us.
Delivery Information
We handle each piece with the utmost care to ensure it reaches you safely and securely:
- Standard Delivery (Complimentary):
- Carrier: UPS
- Delivery Time: Approximately 7-9 business days
- Express Delivery ($30):
- Carrier: UPS
- Delivery Time: Approximately 3-5 business days
If you have specific delivery needs or requests, please let us know, and we will do our best to accommodate them.
Yes, we provide international delivery to most countries worldwide. If there are any restrictions due to local laws, we will inform you during the ordering process.
Once your memorial piece has been shipped, we will send you a tracking number via email. You can use this number to monitor the delivery status.
If you need any assistance, please feel free to contact us.
Our Commitment to Quality
Each memorial piece is crafted specifically for you to honor your loved one, making it unique and deeply personal. Therefore, returns or exchanges are not possible unless there is a fault in the craftsmanship.
If you encounter any issues with your piece, please contact us within 48 hours of receiving it, and we will work closely with you to resolve the matter with care and understanding.
We are here to support you during this sensitive time. Please contact us through the Contact Us section on our website, and our compassionate team will assist you promptly.
Personalization and Customization
We craft our memorial jewelry using high-quality materials chosen for their durability and beauty:
- 925 Sterling Silver
- 14K Yellow Gold
- 14K White Gold
- 14K Rose Gold
Each material is selected to respectfully honor the memory of your loved one.
Absolutely. We are honored to create bespoke pieces that hold special meaning for you. If you have a unique design in mind or specific requests, please reach out to us, and we will collaborate with you to bring your vision to life.
Caring for Your Memorial Jewelry
To ensure your memorial jewelry remains a lasting tribute:
- Handle with Care: Treat your piece gently to preserve its detail and significance.
- Avoid Harsh Substances: Keep it away from chemicals like perfumes or cleaning agents that may affect its appearance.
- Clean Gently: Wipe with a soft cloth to maintain its shine.
- Store Safely: When not wearing your piece, store it in a safe, dry place.
If you have any questions about caring for your jewelry, please contact us for guidance.
Yes, we offer maintenance and repair services for up to 2 years from the date of purchase. Should your piece require attention, please contact us, and we will assist you with the next steps to ensure it is cared for properly.
Privacy and Security
Your privacy is deeply important to us. We use secure systems and encryption to protect your personal information throughout the entire process. We will never share your details without your explicit consent.
Supporting You
We are here to support and connect with you:
- Create an Account: By registering on our website, you can receive updates and access additional resources that may be helpful.
- Newsletter: Subscribe to our newsletter for comforting articles, new offerings, and support resources.
Contact Us: Reach out at any time if you need assistance or have questions.
Frequently Asked Questions
At Persona Jewels, our mission is to help you honor and cherish the memories of your loved ones through personalized memorial jewelry. We understand the significance of your loss and strive to provide pieces that offer comfort and a tangible connection to those you hold dear. Our Eterna Smart Charms are a unique innovation, allowing you to keep the essence of your loved ones close to your heart in a meaningful way.
Our focus is on crafting your memorial pieces with the utmost care in our dedicated workshop. While we do not have a traditional retail location, we are always available online to support you. If you have any questions or need assistance, please do not hesitate to contact us.
Yes, we are committed to creating a piece that truly reflects your memories and sentiments. Please share your ideas with us, and our skilled artisans will work with you to create a one-of-a-kind tribute to your loved one.